🏌️
Birdie · TGL Assistant
Online · replies instantly, 24/7
📊 Behind the scenes
What the owner sees — proof the bot is doing the heavy lifting.
Auto-handled 80%Escalated to human 20%
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Enquiries this session
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Answered by bot
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Leads captured
🗂️ Live lead record (CRM)
Auto-built as you chat — never lost, never ghosted.
No lead captured yet. Chat with Birdie or book a lesson to see a record appear here.
🛎️ The 20% a human handles
Birdie escalates the tricky stuff with full context already attached:
- Complex/coaching-specific questions
- Custom corporate / group quotes
- Anyone who asks for a human
- Final booking confirmation & payment
Why this fixes 3 problems at once
❌ Stops the ghosting
Enquiries are answered instantly, 24/7 — no more leads dying in an inbox while coaches are on the range. Every contact is captured.
📅 Feeds the booking system
Every booking flows through one system tied to a bay slot — so two lessons can't grab the same bay, and nothing happens off-book.
💸 Plugs the leakage
Because booking + payment run through the academy, side payments have nowhere to hide. The bot is the front door to the whole funnel.
Peak vs off-peak built into booking
The booking flow nudges price-sensitive enquirers toward Daytime (off-peak) rates — filling your empty weekday bays — while protecting scarce peak slots. Try booking a lesson above and toggle the time to see it.
Making it real — deployment
| Layer | Option (low-cost start) | Indicative cost |
|---|---|---|
| Chat widget + AI | Site chat tool with AI (e.g. Tidio / Chatbase) trained on your FAQ, or WhatsApp Business auto-replies + AI | Free–US$40/mo |
| Booking + bay scheduling | Upper Hand / ProAgenda / Bookeo (must support resource/bay scheduling) | US$20–80/mo |
| Payments | PayNow (business UEN) + card via the booking tool | ~card fees only |
| Human mop-up | One coach/owner or a part-time VA on the 20% the bot escalates | Low |
Honesty note: this prototype's "AI" is a rule-based knowledge engine running in your browser using The Golfing Lab's real published info — it shows the experience and the funnel logic. A production version would plug a real AI model (trained on your full FAQ) into a live chat/WhatsApp widget and a real booking calendar. No messages are sent and nothing is saved — the CRM panel is a live demo. The WhatsApp/booking number is a placeholder for your friend to fill in.